PRIVACY POLICY

Your information privacy is important to us. We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use myrnk.com (the “Site”), any Company mobile applications, application programming interfaces, any related services offered by us, and any other time you interact with our Company (collectively, the “Services”). In providing these Services, we act as a “business associate” (as defined under the Health Insurance Portability and Accountability Act (“HIPAA”)) when we collect and process Personal Information that constitutes “protected health information” (as defined by HIPAA) (“PHI”) on behalf of our “covered entity” (as defined by HIPAA) clients. This Privacy Policy also explains your choices for managing your information preferences, including opting out of certain uses of your Personal Information (defined below). This Privacy Policy applies to all users of the Site and Services. The Site and Services are provided by RNK Health LLC (“Company,” “we,” “our,” “us”).

BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

Personal Information We Collect

We collect the following categories and types of “Personal Information”:

• Contact Information: your first and last name, mailing address, email address, and phone number;
• Other identifying information: IP address, advertising ID, device ID, social media user names, passwords, and other security information for authentication and access;
• Internet or other electronic activity: your browsing and click history, including information about how you navigate within our Site and Services and which elements of our Site and Services you use the most;
• Commercial information: products or services purchased or viewed on our Site; and
• Inferences drawn from the categories described above to create a profile about you to reflect your preferences, characteristics, behavior, and attitude.

Our Company takes the privacy and security of Protected Health Information (PHI) seriously and complies with all HIPAA requirements. PHI is protected through encryption, secure storage, and access controls, ensuring that only authorized personnel can access it. PHI is shared only with the parties necessary to provide your care and fulfill your order, including our medical partners and the professional entities that employ or contract the licensed providers who treat you — such as OpenLoop Health, Inc. and M & D Integrations, Inc. (DBA MD Integrations) and their affiliated professional entities — as well as the licensed third-party pharmacies that prepare and ship any prescribed medication. Which partners receive your PHI depends on the specific product and the state in which you are treated. Each such partner is bound by HIPAA and/or contractual obligations to safeguard your PHI.

OpenLoop’s privacy practices are available at https://openloophealth.com/notice-of-privacy-practices. MD Integrations’ privacy practices are available at https://mdintegrations.com/tos#privacy.

How We Use Personal Information

We use your Personal Information for the following categories of use:

Transactional Purposes

We use your contact information, other identifying information, and commercial information to receive, confirm, and process your order or account registration; to provide the Services; and to communicate with you about your account.

Your access fees provide immediate access to our clinical team and are billed based on the selected term (e.g., monthly, quarterly, or annually). To receive your next medication shipment, you may be required to complete a periodic refill or follow-up form. Your access remains active, and access fees will continue to be billed while you complete this step.

Analytical Purposes

We use your other identifying information, internet activity and browsing history, and commercial information to analyze preferences, trends, and statistics.

Marketing and Promotional Purposes

We use your contact information, commercial information, internet or other electronic activity, and inferences to inform you of our new products, services, and offers; provide you with targeted advertising; and provide you with other information from and about our Company, including personalized marketing communications.

Maintenance and Improvement of the Site and Services

We use your contact information, commercial information, and internet activity and browsing history to provide you with the Site and Services, including sending you alerts about your account; handle your customer service requests; and help us diagnose technical and service problems and administer the Site and the Services.

Security and Fraud Prevention

We use your contact information, other identifying information, commercial information, internet activity and browsing history, and inferences to protect the Site and Services, our Company, and others, and to prevent fraud, theft, and misconduct.

Sources of Personal Information

We collect Personal Information from the following sources: directly from you (contact and other identifying information); from third parties (contact and other identifying information from third-party platforms when you choose to use them in connection with the Services); and passively (commercial information, geolocation information, and internet or other electronic activity, using tools like browser cookies, as described in the Cookies section below).

Your Rights Regarding Health Information

Get a Copy of Your Medical Record

You can request an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or summary within 30 days of your request, with a reasonable, cost-based fee.

Request to Correct Your Medical Record

You can ask us to correct health information that is incorrect or incomplete. We may deny your request, but we will explain why in writing within 60 days.

Request Confidential Communications

You can ask us to contact you in a specific way (e.g., home or office phone) or to send mail to a different address. We will accommodate all reasonable requests.

Ask Us to Limit What We Use or Share

You can ask us not to use or share certain health information for treatment, payment, or operations. We are not required to agree, but we will consider your request. If you pay for a service in full, you can ask us not to share that information with your health insurer, and we will comply unless a law requires otherwise.

Get a List of Those with Whom We’ve Shared Information

You can ask for a list of times we’ve shared your health information over the past six years, including who we shared it with and why. We provide one free accounting per year; a reasonable, cost-based fee will apply for additional requests within 12 months.

Get a Copy of This Privacy Notice

You can request a paper copy of this privacy notice at any time, even if you have agreed to receive it electronically. We will provide it promptly.

Choose Someone to Act for You

If you have given someone medical power of attorney or have a legal guardian, that person can exercise your rights regarding your health information. We will confirm their authority before taking action.

File a Complaint if You Feel Your Rights Are Violated

You can file a complaint if you believe we have violated your rights by contacting us directly. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

Categories of Third Parties We Share Personal Information With

Service Providers

From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.

Medical Partners and Pharmacies

To provide your care, we share PHI with the professional entities that employ or contract your treating providers (including OpenLoop Health, Inc. and M & D Integrations, Inc. and their affiliated professional entities) and with the licensed third-party pharmacies that prepare and ship your medication. These partners use your information solely to provide clinical care, dispense and deliver medication, and meet their legal and regulatory obligations.

Third Parties

Mobile information will not be shared or sold with third parties for marketing purposes. We may share Personal Information with a third party if you specifically authorize it, or if it is required in order to complete a transaction, service, or activity that you initiated or requested. In such a case, the collection and processing of your Personal Information may be subject to the privacy policy of such third party.

Our Affiliates

Mobile information will not be shared or sold with affiliates for marketing purposes. We may share Personal Information with businesses controlling, controlled by, or under common control with our Company.

Corporate Transactions

If our Company is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our discretion, it will result in the handling of your Personal Information in a way that differs materially from this Privacy Policy.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our Company or any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

Cookies

We use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters used for the same purposes as a cookie). We use cookies and other similar technologies for authentication purposes and to analyze use of and improve the Site and Services, and as described in the Advertising and Online Tracking section of this Privacy Policy. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent; however, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Service Providers may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

We use Google Analytics on the Site and Services to analyze how users use the Site and Services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit tools.google.com/dlpage/gaoptout/.

Advertising and Online Tracking

We may allow third-party companies to serve ads and collect certain information when you visit the Site and Services. These companies may use certain information (e.g., click-stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. Our advertising partners may collect information about your activities on our Sites or mobile applications on your current device and combine it with information about your activities on other websites, mobile apps, and devices. These companies typically use cookies or other tracking technologies (such as web beacons, tags, pixels, mobile advertising IDs, and similar technologies) to collect this information. These third-party partners use this information for our and their own advertising, analytics, attribution, and reporting purposes. Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who utilize these cookies on our Site enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/. You can disable the sharing of your personal information for cross-contextual behavioral advertising or targeted advertising through online cookies and tracking technology by clicking on the cookie manager on the Site and changing your cookie preferences to ensure that analytics and advertising cookies are disabled.

Managing Your Information Preferences

You can review, correct, update, or change your Personal Information or opt out of receiving certain e-mails by changing the relevant settings in your account or by e-mailing us at support@myrnk.com. You can also opt out of receiving marketing e-mails from us by following the link provided at the bottom of all marketing e-mails you receive from us. You are able to opt out of receiving marketing e-mails from us; however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your transactions or account. If you have questions or concerns regarding this Privacy Policy, please e-mail us at that same address.

Be Careful When You Share Information with Others

Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

Security

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

Links

Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.

Children’s Privacy

The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records. California users under the age of 18 may request the removal of their content or information publicly posted on the Site or Services by e-mailing us at support@myrnk.com.

Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using the Site or Services, you are agreeing that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

Notice to California Residents / Your California Privacy Rights

We do not share your Personal Information with third parties for their direct marketing purposes.

Privacy Policy Changes

We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.

Contact Us

If you have any questions or concerns, you may contact us at support@myrnk.com.

Please print a copy of this privacy policy for your records and please check the Site frequently for any changes.

Privacy Contact: support@myrnk.com